Thursday, January 22, 2015

Telstra Deployed MATRIXX for Bill Shock Prevention

MATRIXX Software announces that "Telstra,  has deployed MATRIXX and its Convergent Charging solution to deliver real-time mobile data usage alerts to millions of Telstra customers. MATRIXX Convergent Charging enables service providers to deploy a single real-time platform for rating, balance management and charging across all access networks, services, devices and payment methods.

Scott McGibbony, Director of Mass Market Mobility, Telstra said the MATRIXX capabilities ensure Telstra can better protect customers from surprise data charges as Australians adopt high-speed 4G services: “Bill shock can be a real frustration for our customers. Mobile data usage alerts dispatched by mobile operators in Australia are typically delayed by up to 48 hours, meaning mobile users can receive an alert after they have exceeded their allowance ..  We have worked with MATRIXX to take the worry out of using mobile data by offering our customers market-leading data usage SMS alerts that arrive in real time when they have used 50 percent, 85 percent and 100 percent of their monthly data allowance”.

"The MATRIXX solution has also enabled Telstra to improve the timeliness of data usage information available on its Telstra 24×7 app (iOS and Android) Telstra One app, My Plan Manager and My Account tools"

See "Telstra implements MATRIXX Software" - here.

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