Tuesday, March 15, 2011

Austria: Voluntary (?) Code of Practice for Bill Shock Prevention (w/ Openet, Convergys)

Voluntary code becomes popular - two in one day. In addition to UK ISPs (here), TELECOMPAPER reports that "Austrian mobile network operators A1 Telekom Austria, T-Mobile Austria, Orange Austria and Hutchison 3G Austria have signed a voluntary code of practice to provide customers with improved measures for controlling mobile internet data usage"

See "Austrian mobile operators sign mobile data voluntary code" - here.

"The core of this code will see the operators allow customers to view what data they have consumed through a web interface. They have also pledged to inform customers via text when they have reached 70-80 percent of their inclusive data allowance, plus another text when they have used all of this allowance. As an alternative, operators have also agreed to send warning texts to customers when they reach a specific value for mobile data usage"

While this is said to be voluntary, the operators are more or less following the EU "bill shock prevention" regulations (here).

Vendors involved?
  • Openet - "Openet Enables mobilkom austria to Meet EU Data Roaming Regulations" - here 
  • Convergys - "Orange Austria Meets EU Mandate and Goes Live with Convergys Smart BSS Solutions " - here.  

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