Saturday, August 8, 2015
India's regulator, TRAI, takes another step towards transparency and bill shock prevention, in addition to the other Net Neutrality laws (see "India Planned Net Neutrality Laws" - here).
Telecom Lead reports that the "Telecom Regularoty Authority of India today said Indian telecom service providers should share data usage related information with their subscribers on regular basis".
See "TELECOM CONSUMERS PROTECTION (EIGHTH AMENDMENT) REGULATIONS, 2015 (5 OF 2015)" - here.
"Indian telecoms such as Vodafone India, Bharti Airtel, Idea Cellular, Reliance Communications, Tata Docomo, Aircel, Uninor, MTS India, Videocon Telecom, MTNL and BSNL must issue notices in form of USSD or SMS about data usage to its customers, TRAI said in its Telecom Consumers Protection (Eighth Amendment) Regulations, 2015.
TRAI said it received several complaints from mobile Internet consumers regarding non-availability of information relating to the amount of data used during a data session .. Mobile network operators now need to send information about the usage to data users at every 10 MB of data consumption except customers opting for special schemes like add-on packs, combo offers and others. The consumers are to be provided with an option to opt out if they do not desire to receive such information.
.. Further the consumer shall be informed about the details of tariff applicable after exhausting the data limit, when the data limit reaches 90 percent or the data balance available in the account reaches 10MB .. Telecom operators also need to send an alert to international roaming customer cautioning the person to deactivate data service if one does not intend to use data services.
TRAI ordered the service providers to implement the same by November 1 this year".
See "TRAI wants telecoms to share data usage info with subscribers" - here.