Monday, August 31, 2015

UK: Switch Your ISP in "One Touch"

UK Broadband providers should work harder now on customer satisfaction, as unhappy subscribers may switch their provider in "One Touch".

Ofcom announced that "Earlier this summer the process of switching between providers who use the Openreach telecoms network - such as BT, EE, Sky and TalkTalk - became simpler and smoother.

A new 'one touch' process now places the responsibility for the broadband or landline switch entirely in the hands of the company to which the customer is moving .. Under the new system, consumers no longer need to cancel their contract with their old provider. Instead, the whole switching process is handled by their new supplier on their behalf.

Once the switching process is under way, the consumer receives written confirmation from both the old and new provider. If the consumer changes their mind, they can cancel the switch"

See "Easier broadband switching" - here.

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