On July Telenet added unlimited service plans (here). Its "TurboNet" plan, which similar to the "ExpressNet" plan offers unlimited volume for extra €18/month (see all plans below).
Nevertheless, the new plans are subject for "fair-use", which is defined by Telenet as follows:
"The term "Fair use" means that you can send and receive a very large quantity of data via the Telenet network. Telenet will only ask you to adjust your consumption in the case of excessive volume consumption that may threaten the comfort of other subscribers.
We understand excessive volume consumption to mean consumption that is at least double the average volume consumption of all subscribers for your Internet product. In the case of excessive volume consumption, Telenet reserves the right to reduce the download speed to the minimum of 512 Kbps until the next charging period begins.
"Fair use" can only be used for private purposes and occur in full compliance with Telenet’s general conditions and code of conduct. Among other things, this means that the subscriber can only disseminate legal data." [Does it mean that downloading illegal data is OK?]
So how does it translate into the users' activity?
Telenet was kind enough to publish the activity of their 25 top users (here). #1 consumed, in one month, 2.7TB (that’s Tera, not Giga!) with the "Turbonet" plan (30 mbps). A good marketing tool, for Telenet - as still, the limited "ExpressNet" plan is the most sold (here)
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This is absurd. We just received an email saying we've used more than what is considered fair use. Nowhere near 1TB.
ReplyDeleteDear Telenet,
ReplyDeleteWith refer to my Client number 910043286, I became your customer on 2nd October 2010.
Initially I have asked for the BASIC Net plan, after that I realized and requested for the Comfort Net with in Oct itself.
After that I am doing follow-up with the Help desk and always getting the answer "due to technical Problem it cannot be upgraded". Since Last one week I dont have Internet at my home, due to this we are facing lot of communication problem. I was not expecting this type of responce and customer services from the Service provider like Telenet.
Request you kindly intervene the same and resolve the issue ASAP.
Note: We do not have the proper Mail Id, where we as a customer can escalate the issue with Telenet.
Regards
Anjaneesh Dimri
Mob: 0478200039
Thanks your blog is awesome.
ReplyDeletethanks for sharing information.
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