Saturday, October 17, 2015

Guavus Launches Big Data Analytics App for SPs

Guavus announced the ".. launch of Service Reflex 3: a big data analytics application that enables Service Providers to dynamically improve service quality and enhance customer experience by ingesting, fusing and contextualizing network impacting events with subscriber data in real time.

The application uniquely bridges the gap between Operation Support Systems (OSS) and Billing Support Systems (BSS), helping to: improve operations, reduce the cost of customer care and deliver an enhanced quality of experience.

New key innovations in Service Reflex 3 include support for:

QoE trend drill-down
  • Actionable analytics: Anomaly detection, root cause analysis and commonality correlation to uncover previously undetectable, small-scale issues while reducing false negatives and non-service impacting alarms
  • Health maps: Geographical representation of anomalies allows users to drill-down into root cause context for areas with abnormally high care and network-based events
  • Improved segmentation for ad hoc analysis on cloud-based services: Real-time insights to continually improve change management processes and reduce testing time from days to hours
  • Seamless integration with third- party incident management and trouble ticketing systems: Delivers a closed loop application for automated remediation for planned service upgrades, definition scope and change management based on anomaly detection
Geographic health map 
  • Performance monitoring: Identifies the impact of outage & maintenance events, software upgrades, etc. on customers and quickly sends alerts for high impact events
  • Workforce management & field operations: Provides a holistic view of network and care events and identifies when issues can be corrected at the network level to eliminate unnecessary, costly truck rolls; allows technicians to more efficiently address in-home issues the first time and reduce repeat visits; and delivers key insights into technician performance for KPIs, such as on-time rate, in-home test successes and repeat issue rates
See "Guavus Redefines Service Operations Analytics with Launch of Service Reflex 3" - here.

1 comment:

  1. Thanks for great information you write it very clean. its very useful information, Keep sharing!!