Survey: Subscribers Say that Operators are responsible for Bad Video QoE

 
We all know the frustrating experiences of watching Youtube's stalls every 10 seconds when watching a 5 minutes video clip. Who do we blame - the operator? Google? It seems that subscribers have love-hate relations with their operators. 

Mobixell Networks published the results of a survey they did (conducted OnDevice Research) among over 1,000 mobile phone users in the UK and France (of which close to 80% use streaming video), according to which:

 

 "..74% hold operators most responsible for their video stalling, buffering or taking too long to start when streaming over their mobile network .. consumers themselves predict a dramatic increase in their data usage as mobile networks move from 3G to 4G/LTE. The survey found that a total of 91% would browse and use more Internet services, watch more streamed videos, play more games, or download more files if their network performance was 10 times faster than it is today"

See also - "Bytemobile: Video Stalling is Still a Major Problem for MNOs" - here. 

On the other hand, a different survey conducted by OnDevice Research last November found that ".. the more people use the mobile internet, the more they love their mobile operator" - see "Frequent Mobile Internet Users Love Their Mobile Operator" - here.

    

See "Subscribers Hold Network Operators Responsible for Mobile Video Quality" - here.