Declan Lonergan (pictured), VP, Yankee Group says in his MWC preview that "Customer experience will be front and center. Operators will present various strategies for improving customer experience, but a variety of operational, analytical and process-oriented solutions will come to the fore from companies such as Amdocs, Ericsson, Nokia Siemens Networks (NSN), Alcatel-Lucent and Huawei, as well as a slew of startups".See "2012 MWC Preview: What's Hot and What's Not" - here. Related post - "[Infonetics]: CEM - a Vendor's Buzzword?" - here.
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