Sunday, February 19, 2012
Declan Lonergan (pictured), VP, Yankee Group says in his MWC preview that "Customer experience will be front and center. Operators will present various strategies for improving customer experience, but a variety of operational, analytical and process-oriented solutions will come to the fore from companies such as Amdocs, Ericsson, Nokia Siemens Networks (NSN), Alcatel-Lucent and Huawei, as well as a slew of startups".
See "2012 MWC Preview: What's Hot and What's Not" - here. Related post - "[Infonetics]: CEM - a Vendor's Buzzword?" - here.