Wednesday, March 25, 2015

CEM Deployments [349]: Etisalat [UAE] to Use Alcatel-Lucent

Alcatel-Lucent announced that it and Etisalat have "signed an agreement to deploy Alcatel-Lucent’s Motive Customer Experience Management (CEM) portfolio for Etisalat’s mobile and fixed-line customers in the UAE.
  • Etisalat will use Motive CEM solutions to automatically detect, diagnose and resolve device issues to substantially reduce call resolution times
  • Etisalat will be able to offer subscribers self-care channels to resolve technical issues at their convenience, reducing the number of calls to the care centers
  • Alcatel-Lucent is providing elements of the Motive CEM portfolio, including device management, service management and orchestration, analytics and content management.
See "Alcatel-Lucent and Etisalat to give customers in UAE greater control over their service" - here.

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