Alcatel-Lucent announced that it was selected by BT ".. to strengthen its customer service capabilities by using a new set of data collection and management solutions in its broadband and IPTV support departments .. Under a four-year contract extension with Alcatel-Lucent, BT will upgrade its suite of Motive Customer Experience Solutions with latest-version software to support new features, and will deploy the new Motive Data Collection Manager (DCM), which is used to track the performance of the rapidly proliferating number of communication devices in peoples’ homes. The data is then made available to BT’s customer service teams – safely and securely – so they can proactively manage how the network and devices perform, ensuring a better overall experience for BT customers".
|ALU's Motive Data Collection Manager|
See "Motive Customer Experience Solutions from Alcatel-Lucent selected by BT" - here.