Alcatel-Lucent announced that it ".. is giving Belgacom .. the ability to measure the performance of mobile services offered to business customers, enabling Belgacom to guarantee that service level agreements (SLAs) are being met .. with Alcatel-Lucent’s Service Quality Manager (SQM) .. Belgacom can accurately report on a range of key performance and quality indicators (such as service availability and reliability) that are important to its corporate clients. In turn, Belgacom can use this information to take actions to improve their clients’ customer experience"
Belgacom also uses ALU's PCRF product (see "Belgacom Uses ALU DSC" - here) and its 7750 service routers (see "Belgacom Uses ALU 7750 to Provide Application Visibly to Enterprises" - here).
"SQM will help Belgacom manage service quality in five core areas: Monitoring .. Informing .. Demonstrating .. Improving and Committing"
See "Belgacom to offer mobile service quality guarantees thanks to Alcatel-Lucent" - here.
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