Monday, September 26, 2011
A new consumer research launched by YouGov and Acision finds that "By competing on service Quality of Experience (QoE), mobile operators have an opportunity to improve customer satisfaction, reduce churn and drive new revenue streams .. The research, which questioned UK consumers .. shows that 77% of users having encountered some form of quality of experience issue using services on mobile broadband .. While overall satisfaction may have risen slightly, operators still face challenges with regard to improving mobile broadband service delivery, with 54% of consumers having experienced slow speeds and 42% having had connection problems .. 77% of consumers who use VoIP on their mobile phone stated that they have encountered problems with the service .. 70% of video users have experienced problems"
"..70% of those questioned stated that they would like to be notified in real-time about network congestion, while another 71% wanted to be notified about large download sizes, which may impact their data usage"
See the press release - here.