
Back then, this approach was not unique to TI - we heard similar things from DT (here) and FT (here). However, consulting and research firms (e.g. - Analysys Mason - here; ABI - here; Yankee - here) recommended the "if you can't beat then, so join them" approach, and indeed we heard different statements and actions -DT (here) and FT (here) changed their position, and now, TI also presents a different view.

"..there is demand for reliable, speedy and excellent quality services from smartphone and mobile broadband users .. we in Telecom Italia believe that quality of experience will play a key role in getting more out of mobile broadband .. Delivering a high-quality service to customers will also be one of the key tools in enabling operators to generate revenue when offering content from over-the-top providers (such as YouTube), an issue which has previously been widely discussed by operators .. we have to recognise the traction they create in the market.. [the solution is to] combine our innovation with their services .. We have to provide the whole quality of experience"
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