TEOCO released recently "CEM, its latest version of the Customer Experience Management solution for end-to-end analytics of subscribers’ activity and improved Quality of Service (QoS) .. CEM uses multi-dimensional diagnoses, including data from network elements, probes, and performance metrics to power advanced insights onto the experience of subscribers.The solution brings together TEOCO’s proven capabilities in service assurance, geo-location, and analytics. Using the Hadoop framework, CEM can retain xDRs, KPIs and KQIs for a limitless period of time to monitor and analyze subscriber’s network experience, and proactively troubleshoot service issues. CEM also integrates with TEOCO’s existing fault detection and performance monitoring solutions, and offers the same multi-vendor, multi-technology, multi-domain and multi-source capabilities".
See "TEOCO combines Service Assurance & Customer Analytics with big data CEM offering" - here.
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