Monday, July 28, 2014

Survey: Operators Satisfaction from OSS/BSS Vendors

Jason Marcheck [pictured], Research Director, Current Analysis, published a summary of a "OSS/BSS purchase drivers and vendor satisfaction from large operators around the globe representing approximately half of the global telecom CapEx spend".

The main conclusion is - "The companies that topped the list in questions related to vendor satisfaction seem to be better known as large SI players than as OSS/BSS specialists"

Jason describes his thoughts on the grades and concludes - "I hear a lot of OSS/BSS vendors beam with pride that that they are “product companies,” with the clear implication being that operators value the product more than the SI that comes in and pulls it all together. That is a good story. However, our results say that delivery matters most" 

See "OSS/BSS Vendor Satisfaction – Are “Product Companies” Missing the Boat on Delivery?" - here.

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